Terms of Service

Agreement

These Terms of Service (“Terms”) govern your use of the TrussIQ CRM website, web application and mobile apps (the “Service”), provided by TrussIQ CRM, LLC, Irvine, California (“TrussIQ”, “we”, “us”). By creating an account or using the Service, you agree to these Terms.

1. Accounts

You must provide accurate information and keep your login credentials secure. Account administrators are responsible for the users they invite and for activity under their account.

2. Subscriptions and billing

Paid plans are billed in advance on a recurring basis at the prices shown at signup. Free trials convert to paid plans unless cancelled before the trial ends. Fees are non-refundable except where required by law. You can cancel at any time; access continues until the end of the current billing period.

3. Acceptable use

You agree not to misuse the Service, including sending unlawful, misleading or unsolicited messages, interfering with the Service, or attempting to access other customers’ data.

4. Your data

You own the data you put into the Service. You grant us permission to host and process it only to provide and improve the Service, as described in our Privacy Policy.

5. SMS / Text Message Terms

Program

TrussIQ Notifications. Transactional text messages about your TrussIQ account and work, such as job and task assignments, schedule changes, order status updates and account alerts. We do not send marketing messages by SMS.

Opt-in

You receive SMS only if you enter your mobile number in your TrussIQ account and check the SMS consent box. Consent is not a condition of purchase or of using the Service.

Frequency

Message frequency varies based on your account activity.

Cost

Message and data rates may apply, according to your mobile carrier plan.

Opt-out

Reply STOP to any message to stop receiving texts. You’ll get one confirmation message, and no further texts will be sent. You can also turn off SMS in your account settings.

Help

Reply HELP to any message, or email support@trussiqcrm.com.

Carriers

Mobile carriers are not liable for delayed or undelivered messages.

Privacy

See the SMS section of our Privacy Policy. We do not share or sell mobile numbers or SMS consent with third parties for marketing purposes.

6. Availability and changes

We work to keep the Service available but don’t guarantee uninterrupted access. We may update features and these Terms; we’ll notify account administrators of material changes.

7. Disclaimer and limitation of liability

The Service is provided “as is”. To the maximum extent permitted by law, TrussIQ is not liable for indirect, incidental or consequential damages, and our total liability is limited to the fees you paid in the 12 months before the claim.

8. Termination

You may close your account at any time. We may suspend or terminate accounts that violate these Terms.

9. Governing law

These Terms are governed by the laws of the State of California.

10. Contact

Questions about these Terms, or help with text messages? Reach us here.

Company

TrussIQ CRM, LLC

Support email

support@trussiqcrm.com

Mailing address

5319 University Dr #10205 Irvine, CA 92612 United States